Do I need to verify my email address?

Quick answer

If you registered with an email address and password, yes - you confirm the address once by clicking the link we email you, and then you can sign in. eSiMAZE does not ask for identity documents, a passport, or photo ID to buy or use a travel eSIM.

What we do check

• A one-time email confirmation for new email-and-password accounts.
• An automated human-verification check on the sign-up, sign-in, and password reset forms to block bots.
• Standard card checks run by your bank at payment time, which may include a 3D Secure prompt.

What we do not do

We do not run identity verification on customers, and we will never ask you to email a copy of your passport or ID to activate an eSIM. If you receive such a request claiming to be from eSiMAZE, do not respond to it and contact us instead.

Signing in with Google

Accounts created with Continue with Google are already verified by Google, so there is no separate confirmation email.

Still need help?

Email support@esimaze.com or message us on WhatsApp - both are listed on /help/contact. If you have an account, you can also raise a ticket at /app/support. Include your destination, device model, and what you have already tried.