What payment methods do you accept?

Quick answer

We accept card payments, processed securely by Stripe. All orders are charged in US dollars. The exact card types and wallet options offered to you appear on the payment page and can vary with your country and device.

What to expect at checkout

• Card details are entered on Stripe's payment page, not stored by eSiMAZE.
• Your bank may show a 3D Secure or app-approval prompt. The order only completes once you approve it.
• Your statement shows the charge in US dollars. If your card is issued in another currency, your bank sets the conversion rate and may add its own foreign transaction fee.

If a payment is declined

• Use a card enabled for international online payments.
• Check that the billing details you entered match the ones your bank holds.
• Complete any verification prompt from your banking app before it expires.
• Do not resubmit repeatedly. If you see more than one pending authorisation, contact us with the times and amounts and we will check the orders.

Important

A pending authorisation is not the same as a completed charge. Banks usually release unused authorisations on their own timetable.

Still need help?

Email support@esimaze.com or message us on WhatsApp - both are listed on /help/contact. If you have an account, you can also raise a ticket at /app/support. Include your destination, device model, and what you have already tried.