How can I download my data stored by eSiMAZE?

Quick answer

Email support@esimaze.com from the address on your account and ask for a copy of the personal data we hold about you. There is no self-service export button - requests are handled by our support team.

What to include in your request

• The email address used for your account or your orders.
• Whether you want access to your data, correction of it, or erasure.
• Any order reference you already have, which speeds up the search.

What happens next

• We verify that the request genuinely comes from the account holder before releasing anything. You may be asked to confirm details we already hold.
• We respond within the timescales set by applicable data protection law.
• Some records must be retained even after a deletion request, for example to meet accounting obligations or to resolve an open dispute.

Your other rights

Access, correction, erasure, objection, and related rights are set out in full in our privacy policy. To close your account entirely, see how do I delete my eSiMAZE account.

Still need help?

Email support@esimaze.com or message us on WhatsApp - both are listed on /help/contact. If you have an account, you can also raise a ticket at /app/support. Include your destination, device model, and what you have already tried.