I can't sign in to my eSiMAZE account

Quick answer

Most sign-in failures come down to one of three things: the account's email address was never confirmed, the password is wrong, or the account was created with Google and is being opened with a password instead.

Work through these in order

1. Check you are using the same email address you registered with, including any alias or plus-addressing.
2. If you registered with an email and password, confirm the address from the message we sent. Until you do, sign-in will not succeed. Use the resend option on /signup if you no longer have it.
3. If you created the account with Continue with Google, sign in the same way rather than with a password.
4. Reset your password at /reset-password and follow the emailed link.
5. If the human-verification check fails, disable any VPN or tracker-blocking extension for the page and reload before trying again.

What to check

• Confirmation and reset links are time-limited. Request a fresh one rather than reusing an old email.
• Corporate mail filters and forwarding rules often delay or strip these messages. Check spam first.
• Repeated failed attempts can be rate-limited briefly. Wait a few minutes rather than retrying immediately.

Important

You do not need to sign in to install your eSIM: once fulfilment succeeded, the installation details for your eSIM were emailed to the address used at checkout, so check that inbox first if you are travelling and stuck. Signing in gives you the dashboard as well. Work through the steps above, and if none of them get you back in, contact us with your account email and we will help you regain access.

Still need help?

Email support@esimaze.com or message us on WhatsApp - both are listed on /help/contact. If you have an account, you can also raise a ticket at /app/support. Include your destination, device model, and what you have already tried.