Where can I find my orders and eSIMs?

Quick answer

Your installation details were emailed to the address you checked out with, once fulfilment succeeded - start there. If you have an account, sign in and open /app/esims for the same eSIMs and their installation details, or /app/orders for your order history.

What each page shows

• [/app/esims](/app/esims) lists each eSIM with its status, validity, remaining data as last reported, and its installation details when they are ready.
• [/app/orders](/app/orders) lists your purchases and their payment status.
• [/app/profile](/app/profile) shows the name and email address on your account.

If you bought as a guest

You do not need an account to install or use the eSIM - the installation email has everything you need. If you also want the purchase in a dashboard, sign up straight after checkout, in the same browser, with the exact email address used at checkout. See do I need an account to buy an eSIM for how that works, and what to do if that browser session is no longer available.

If an eSIM is not listed

• Check the inbox for the address used at checkout, including spam. The installation email does not depend on the dashboard.
• Confirm you are signed in with the same address used at checkout.
• If you bought as a guest, confirm you signed up in the same browser you checked out in. Signing up later, from a different browser or device, will not automatically bring in a guest purchase - even with the matching email address. That affects the dashboard listing only, not your ability to install from the email.
• A very recent order may still be completing fulfilment. See why haven't I received my eSIM or top-up yet.
• If it still has not appeared, contact us with the checkout email and approximate purchase date and we will locate the order.

Important

Keep your installation details private, in your inbox and in your dashboard alike. Depending on the eSIM, they may include a QR code, an installation link, or activation values, and whoever installs them first may consume the package.

Still need help?

Email support@esimaze.com or message us on WhatsApp - both are listed on /help/contact. If you have an account, you can also raise a ticket at /app/support. Include your destination, device model, and what you have already tried.