What happens to the unused data after the validity period?

Quick answer

Unused data expires with the package. It does not roll over into a new package, cannot be transferred to another eSIM, and is not refunded.

Why it works this way

Travel packages are sold as a fixed allowance for a fixed window. The allowance is reserved for that window, so anything left at the end lapses rather than banking forward.

How to avoid wasting data

• Choose an allowance and duration that match your trip rather than buying the largest option by default.
• Where a top-up is available, start with a smaller package and add data if you need it. See how can I top up an eSIM.
• Check remaining data during your trip at /app/esims.

Important

A top-up added to a running eSIM follows that eSIM's validity rules. Adding data does not by itself extend the number of days unless the top-up says it does, so check before buying late in the period.

Still need help?

Email support@esimaze.com or message us on WhatsApp - both are listed on /help/contact. If you have an account, you can also raise a ticket at /app/support. Include your destination, device model, and what you have already tried.